You can delete your TeamDispatch account at any time. This permanently removes your personal account and, if you are the owner of a company on TeamDispatch, schedules your company and its data for deletion.
Delete from inside the app (quickest)
- Open the TeamDispatch app and sign in.
- Go to Settings.
- Tap Account, then Delete account.
- Confirm when prompted. You will be signed out straight away.
If you are the only Manager of your company, you will be asked to confirm that deleting your account also closes the company.
Delete by email
If you cannot access the app, email support@teamdispatch.co.uk from the email address on your account, with the subject Delete my account. We will verify your request and action it for you.
What happens to your data
Account deletion runs after a 30-day grace period, so a mistaken or unauthorised deletion can be reversed by contacting support within that window. After the grace period your personal account data (name, email, phone number) and, where applicable, your company’s records are permanently deleted from our live systems.
Some records are kept for longer where the law requires it. These are retained only for the stated purpose and are not used for anything else:
- SERMI audit records (auto locksmith jobs only) are retained for 5 years from job completion, as required by the SERMI scheme.
- Billing and transaction records are retained for at least 6 years to meet UK tax and accounting law.
Backups are encrypted and are overwritten on a rolling cycle, so any residual copies in backups are removed in the normal course.
For full detail on what we collect, why, and how long we keep it, see our Privacy Policy. If you have questions about a deletion request, contact support@teamdispatch.co.uk.